One of the largest national financial services brands with 2,000 national retail locations, 118 corporate sites supported by critical data centres and an overall FM spend of £100m.

Challenge:

Global pressure and intense competitiveness in the banking sector provided the backdrop to a review of all operating aspects in order to ensure complete alignment, value for money and the most efficient operating model.

To develop and implement a new FM delivery model which would consolidate multiple existing contracts into one self-perform contract, deployed at a national level.

Solution:

 Following a thorough review, Opale re-specified the FM service requirements and managed the entire tender process on the client’s behalf including pre-qualification, tender, mobilisation, transition and transformation.

Opale consultants repositioned the client’s facilities management from organisational design through to advising on staff job roles, HR stacking, the management of TUPE implications and handling of client contract negotiations.

In addition, Opale advised and assisted its procurement group to develop FM specific procurement processes and repositioned its Intelligent Client Unit (ICU).

By successfully managing the outsourcing project and implementing the change management process, Opale were able to reduce the client’s existing FM costs by 17.5%.

The OPALE toolsets deployed to support each stage of the process were OSIRIS and Perform.